Gourav Sharma
Client Technical Architect and Success Manager @ IBM/HashiCorp | Helping Customers Unlock the Full Potential of Infrastructure Automation | 8+ Years in Tech
- Role
- Customer Success Engineer at Hashicorp
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Gourav Sharma
After 8+ years of exploring the dynamic landscapes of Linux, Open Source, DevOps, Cloud, and Microservices, I have embarked on a new chapter as a Customer Success Engineer at HashiCorp. My mission? To be the advocate for our customers, ensuring they maximize their use of HashiCorp’s cutting-edge tools and continue to scale their infrastructure with confidence.In my journey, I’ve always been driven by a passion for finding innovative solutions that transform complex challenges into success stories. From consulting and developing ideas to shaping the future as a solution architect, I’ve honed my skills to guide customers through the world of technology, all while fostering lasting relationships that deliver results.From crafting innovative solutions as a consultant and architect to fostering technical growth as a Technical Account Manager at AWS, my journey has been about empowering customers and guiding them to success. Now, with HashiCorp, I’m excited to help our clients unlock their full potential with our tools.Ready to explore new possibilities together? Let’s make it happen.
Experience
Customer Success Engineer
Apr 2025 — Present · Bangalore Urban, IN
Customer Journey Ownership: CSEs are responsible for the success of assigned customer accounts, guiding them through the entire journey—from onboarding to adoption and renewal—focused on product consumption, health, retention, and growth.Technical & Business Guidance: CSEs act as subject matter experts, providing customers with strategic technical and business-oriented guidance to address their challenges and drive effective HashiCorp tool implementation.Comprehensive Knowledge of HashiCorp Tools: CSEs leverage their understanding of the HashiCorp portfolio, combining it with business insights to help customers drive value-based outcomes and improve application delivery.Customer-Centric Solutions: CSEs tailor engagements to each customer\'s unique needs, documenting goals, challenges, and technical requirements to provide customized solutions and drive measurable success.Cross-functional Collaboration & Risk Mitigation: CSEs collaborate with sales, product, and engineering teams to identify customer risks, expand tool usage, and lead account recovery actions for escalated customers to ensure a successful resolution.
Education
Govt. College of Engg. & Technology Bikaner
Bachelor of Technology (B.Tech.), Computer Science
2012 — 2016
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.