Pina Lake
Certified Cybersecurity| Sec+ | Scrum Master| Proficient in supporting Agile practices and improving team workflow.
- Role
- Business Operations Supervisor at United States Postal Service
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Pina Lake
Innovative Cybersecurity Analyst with experience reviewing existing alerts, developing IT…
Experience
Business Operations Supervisor
Nov 2007 — Present
BUSINESS OPERATIONS SUPERVISOR 2018 - PresentOversee operations including management of the staff through a team of managers and 48 employees.Perform threat analysis to mitigate all threats and risks to the system.Analyze operation procedures to ensure compliance with industry regulations and ethical standards.Manage operations for 5 post offices and ensure effective use of manpower, equipment, and facilities. Ensure delivery of KPIs, including day-2-day service levels, customer experience, quality measures, and compliance measures.OPERATIONS ASSISTANT SUPERVISOR 20••••18Motivated and effectively performance manage Operations Supervisors, Carriers, Clerks, Maintenance, and support staff to ensure delivery of overall targets and business plans.Executed a well-defined Communication and Engagement model in place to ensure all of the teams understand the performance of our business. Identified and highlight further opportunities for services and process improvements.Possessed an ability to demonstrate achievement of results, e.g. business improvements, cost savings, and revenue generation.Excellent leadership, people management, communication, and influencing skills at a senior level.The ability to demonstrate and translate business strategy into day-to-day delivery.MAIL CARRIER 20••••12 Safely Operate USPS vehicles as well as routinely inspect vehicles for safety hazards. Perform a pre safety walk-down prior to use. Observing and using hazard recognition while performing work tasks. Sorted and Bundled incoming mail, placing special focus on areas that are time-sensitive, ascertaining that mail is properly bundled according to type and delivery location. Maintain clear communication with supervision and management
Education
Gwinnett Technical College
Cyber Security and Amazon Web Services, Information Technology
Washburn University
Bachelor of Business Administration - BBA, Finance, General
Emory University
Cyber Security, Information Technology
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