Pinak Padghekar
Technical Support Representative @Connex Telecommunications Inc.
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WORK HISTORY
Technical Support Representative @Connex Telecommunications Inc.
Toronto, ON, CA
Addressing and providing technical assistance in resolving customers’ concerns related to the Internet, digital phone, and cable TV.• Documenting IT systems, guiding users through detailed troubleshooting procedures via phone communication, and coordinating technician dispatch for more hands-on resolutions.• Multitasking efficiently using several Windows applications simultaneously to verify customer information and deliver precise resolutions contributes significantly to achieving performance goals in call time, accuracy, call quality, and de-escalation.
EDUCATION
Centennial College
Graduate Certificate Course, Human Resources Management and Services
A D Patel Institute of Technology, CVM University
Bachelor's degree, Computer Engineering
Fanshawe College
Graduate Certificate Course, Technical Systems Analysis
ABOUT PINAK PADGHEKAR
Experienced HR professional with a diverse educational background in HR Management and…
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