Marie Pilot
Head of Member Experience @EPI Company
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WORK HISTORY
Head of Member Experience @EPI Company
EDUCATION
HETIC
MBA, Digital Business
HEC Paris
Executive Program "Deloitte X HEC" , Management
sup de pub London
Master's degree in Adverstising Creativity, Publicité
University of Paris I: Panthéon-Sorbonne
Master 1, Design et environnement
Sup de Pub
Bachelor's degree of Art direction, Publicité
SKILLS
ABOUT MARIE PILOT
I have spent over 15 years working at the intersection of design, experience and leadership, evolving from hands-on execution to building and leading teams that scale meaningful, member-centric experiences.Today, as Head of Member Experience at EPI, working for Wero, my role goes far beyond experience design. I focus on aligning member needs, business objectives and organizational reality to drive trust, adoption and long-term value.My background in design has shaped the way I lead:– systems over silos– clarity over complexity– impact over outputI believe great experiences are not “designed”. They are built collectively, through strategy, culture, decision-making and strong collaboration across product, tech and business.I’m particularly interested in:• Scaling member/user-centric organizations• Experience as a growth and trust lever• Leadership transitions (from expert to leader)• Building products people actually adopt and rely onAlways open to thoughtful conversations, shared learnings and perspectives on leadership, experience and transformation.
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