Phi-Khanh Nguyen

About Phi-Khanh Nguyen

As a result-focused leader offering hands-on regional sales, business development, customer service, and marketing management experience across various hospitality settings. A solid history of driving account growth and surpassing sales quota across multiple regions through business planning, key account management, and strategic partnerships.Throughout my career, I have been instrumental in managing diverse territories and emerging markets, focusing on new product sales and promotion. Skilled in key account management with the ability to propel customer success, influence client behavior, and handle strategic client escalations. I have the capabilities of providing comprehensive consulting services in assigned target markets to ensure maximum restaurant partner satisfaction.I have strong people development and management skills to mentor, train, and lead cross-functional teams to drive optimal results across different regions, along with planning and organizing training sessions for skills enhancement. Engaging communicator with a solid aptitude for collaborating with restaurant partners and key stakeholders: Key Account Acquisition High-Level Sales Proficiency Market & Competitor Analysis Sales & Marketing High-level Customer Service Contract Negotiation Project CoordinationMost distinguishing, I have proven an ability to prioritize multiple assignments, foster long-term relationships, expand territory growth and multimillion-dollar portfolio, and resolve complex operational issues while leveraging excellent consultative sales strengths and product knowledge to assess customer requirements and raise brand awareness.I have strong business acumen with subject matter expertise in understanding CRM and sales practices. I have excellent communication, interpersonal, analytical, and leadership skills.

Experience

1. Receptionist

   Little Red Day Spa

   Jul 2025 — Present · Silver Firs, WA, US

   In a high-touch, couples-focused wellness spa, I support both front-desk operations and behind-the-scenes service flow to help deliver a highly personalized, hospitality-driven client experience. My role provides hands-on exposure to the operational and experiential design required to consistently create premium wellness services.Key contributions: Manage client check-in, scheduling support, and experience preparation Coordinate room readiness and service timing to ensure seamless session flow Support therapists and staff as a runner to maintain quality and operational standards Uphold a discreet, professional, and comfort-centered environment for clients Contribute to a detail-oriented experience model focused on trust, relaxation, and satisfactionThis role has strengthened my understanding of luxury wellness operations and client experience delivery, directly supporting my long-term goal of building a business in the wellness and beauty space alongside my massage therapy training.

Education

• University of Washington

  Bachelor of Business Administration (BBA), Marketing

  2015 — 2017

• South Seattle College

  Associate of Arts (AA), Marketing

  2013 — 2015

• Discovery Point School of Massage

  Massage Therapy/Therapeutic Massage

Skills

• Public Outreach
• Public Relations
• Student Outreach
• Public Speaking
• Marketing
• Event Planning
• Microsoft Office
• Microsoft Excel
• Advertising
• Social Media Marketing
• Project Management
• Social Media
• Customer Service
• Leadership
• Microsoft Word
• Microsoft Powerpoint
• Teamwork
• Research
• Community Outreach
• Management
• Communication