Pietro Sarcinelli
Strategic Projects Manager @Zespri International
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WORK HISTORY
Strategic Projects Manager @Zespri International
Rome, IT
Lead the development, engagement and execution of key strategic projects required to achieve Northern Hemisphere supply goals. Main areas of focus- strategy plan implementation (set-up and lead PMO.)- growth: new product introduction (marketing, value chain, regulatory/contractual, commercial, supply chain.), new regional production areas- innovation (funding, AI/ML applications to agri-tech, new revenue streams.)- sustainability (CSRD, climate change impact, GHG, lean methodology.)
EDUCATION
Accenture Strategy College
General Management
Università degli Studi di Napoli Federico II
MS, Mechanical Engineering
ABOUT PIETRO SARCINELLI
Manager focusing on Business Transformation and Omnichannel Customer Operations with several years of international experience in the design and rollout of processes and solutions, and operational management of multidisciplinary and geographically distributed teams (US, EU, APAC) focused on excellence in supporting B2C and B2B customers. Acquired a solid track record in the structuring and management of international innovation projects, process efficiency, consolidation and digital transformation of customer operations, system operations, including the transition to the cloud, also experimenting with the introduction of artificial intelligence tools, both as a management consultant and as a company executive. Guiding principles of my professional commitment are the excellence of the customer experience and the efficiency of the processes, combined with a strong orientation towards business development and innovation, always in contact with the customer\'s reality. Below are some main characteristics that have been consistently recognized over time: • Ability to develop talent and develop people from within • Make decisions based on a mix of analysis, facts, and experience • Direct and effective communication style combined with the ability to collaborate. Specialties: customer/technical operations, shared services centers, contact centers, help desks, contol room, digital operations, management consulting, post merger integration, due diligence, make/buy analysis, cost management, CRM, process re-engineering, outsourcing, offshoring Educated in Italy and in the US, I earned a Master’s degree in Mechanical Engineering and my career so far is almost equally split between operational consulting and operations within the Telco, Regulated Gaming (retail and on-line), Automotive and Financial Services sectors – both in the Consumer and B2B segments.
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