Pietro Querci
Head of Customer Operation Management @Humanitas Research Hospital
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WORK HISTORY
Head of Customer Operation Management @Humanitas Research Hospital
Rozzano, IT
Private heatlhcare development (pricing and service portfolio improvement)-Customer operations and claim management (health insurance claims management, billing processes, customer service, etc)-Clinical operational management
EDUCATION
LIUC - Università Cattaneo
Bachelor's degree, Business Administration and Management, General
ABOUT PIETRO QUERCI
Business Manager with over 20 years of experience in Corporate Strategy, supporting the definition of business strategies. Starting from analysing company’s business model and their economic and financial performance, I identify transformation paths that create value for shareholders. I implement the strategy through prioritization and coordination of transformation initiatives (project management and business development).Experience gained both in consulting firm and within companies, supporting top management in the evaluation and implementation of strategies and holding managerial roles with responsibility for operational functions.I also have significant expertise in analyzing operating models where I identify opportunities to reduce costs or increase productivity of specific processes through reorganization of operational methods or digitization/automation of these.I always accompany the initiatives I propose with solid cost-benefit analyses to guide management\'s choices.
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