Pietro de Bernardin Staduan

WORK HISTORY

EDUCATION

SKILLS

ABOUT PIETRO DE BERNARDIN STADUAN

Skilled hospitality and communications professional with extensive experience in multi-venue catering operations, team leadership, and service delivery. Proven track record managing diverse teams, controlling budgets, enforcing compliance with institutional standards, and elevating guest satisfaction and operational efficiency. Strong client engagement skills and exceptional service mindset, complemented by fitness management expertise in coaching and performance improvement, and emergency communications experience with the Metropolitan Police (handling high-pressure calls and multilingual support). Led and optimised multi-venue dining operations by directing cross-functional teams, aligning staffing to demand, controlling costs, and maintaining rigorous food safety, hygiene, and operational standards to improve throughput and guest experience. Developed and implemented structured training protocols that lifted staff performance and consistency;applied data-driven coaching to increase retention by 25% and improve service quality. Handled high-pressure, time-critical communication scenarios with accurate triage, prioritisation, and coordination across multiple stakeholders—transferable to incident management and service recovery in busy catering environments. Adept at managing high-profile hospitality operations to drive customer satisfaction, implement cost controls, and enhance operational efficiencies while upholding strict compliance and organisational standards. Implemented operational improvements that increased member/client retention by 25% and reduced equipment downtime by 30% through proactive maintenance schedules and clear escalation protocols. Managed budgets, supplier relationships, stock controls, and compliance to optimise service delivery and protect margins in dynamic, fast-paced settings.