Pietro Darca

Program Service Manager @Grand Circle Corporation

Sicilia, IT

Key Skills and Responsibilities:Hiring and Training:Coordination of hiring sessions, where I meticulously select and evaluate candidates for the Trip Leader role.Intensive training of Trip Leaders to ensure they reach the competency levels required by the company.Organization of team-building meetings to promote a collaborative and motivating work environment.Quality Management:Constant monitoring of tour quality, ensuring every detail reflects the company\'s standards and customer expectations.Detailed analysis of end-of-tour surveys filled out by clients, identifying areas for improvement and implementing corrective actions.Analysis and Improvement Implementation:Collection and analysis of customer feedback data to develop targeted strategies for enhancing the tourist experience.Implementation of operational changes based on analyzed data to continuously improve the quality of our tours.Leadership and Coordination:Responsible for the Sicily tour, which hosts approximately 3,400 clients annually with daily departures totaling around 220 15-day tours.Leading and supporting the team of Trip Leaders, fostering a positive and productive work environment.Cost Management:Skilled in cost containment and ensuring company budgets are adhered to, optimizing resource allocation without compromising quality.

Univerzita Komenského v Bratislave

Bachelor of Business Administration (B.B.A.)-Erasmus Project

Liceo Scientifico Galilelo Galilei

Maturità Scientifica

Università degli studi di Palermo

Bachelor of Business Administration (B.B.A.)

Il Sole 24 ORE Business School ed Eventi

Master of science