Pieter Aucamp

Service Operations Director @CCR Commercial Refrigeration

Abingdon-On-Thames, GB

Senior Service Operations Leader with extensive experience leading complex, multi-country organisations across EMEA. Proven track record of building world-class service operations that drive revenue growth, operational excellence, and strong customer satisfaction in mission-critical and B2B environments.I combine strategic thinking with disciplined execution. With full P&L responsibility for large-scale operations (~$120M cost base, 700+ employees and subcontractors), I focus on margin improvement, performance metrics, and sustainable business growth. I anticipate market trends, align organizations to evolving customer needs, and implement structured contingency planning to stay ahead.My leadership style is people-centered and performance-driven. I build and develop high-performing, diverse teams by setting clear expectations, coaching leaders, strengthening accountability, and creating a culture focused on results and continuous improvement. I believe strong engagement and operational discipline go hand in hand.Key strengths include:• Strategic service leadership across EMEA• Operational harmonization & continuous improvement• P&L ownership and financial performance management• Customer-centric service transformation• Cross-cultural team leadership and talent development• Business strategy execution in matrix environmentsI am passionate about building scalable service organisations that combine safety, quality, efficiency, and customer excellence — turning service into a true competitive advantage.

University of Chester

Executive MMBA