Pierre Abry
Manager Voice and Customer Technologies at Duke Energy Corporation
- Role
- Manager - Voice and Customer Technologies at Duke Energy Corporation
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Pierre Abry
A meticulous leader in Customer Service and IT with expertise in a diverse range of technologies within multiple industry settings. Demonstrated success managing Telephony Software Design, Quality Assurance, Forecasting, Strategic Planning and Contact Centers. Well-organized, results oriented individual with Lean Six Sigma Green Belt. Proven ability to implement standards, procedures and processes that improve business functionality. Highly effective management skills capable of leading and motivating individuals to maximize levels of productivity, while forming cohesive team environments. Exceptional communicator focused on building strong relationships
Experience
Manager - Voice and Customer Technologies
Jan 2018 — Present · Charlotte, NC, US
Responsible for leading the Interactive Voice Response (IVR) in support of Customer Contact Operations and support capabilities. Oversee the Call Routing/ACD (Cisco and Avaya), IVR (Cisco and Nuance NLU) and CTI functionalities. Drive and manage improvement initiatives to increase self-service capabilities while maintaining optimal customer experience for 8 million customers and 48 million calls per year.
Education
Catawba College
BA, Communication Arts
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