Pierre Thibault
Leading Client Solutions in Telecom | 🚀 Empowering Teams to Excellence | Let’s Connect & Innovate!
- Role
- Director of Client Engagement Strategy at Answernet
- Location
- Asheville, NC, US
- LinkedIn followers
- 500 followers
About Pierre Thibault
A dedicated professional in sustainable development and project management with significant experience in the real estate sector. My mission is to promote sustainable practices while aligning business objectives with social responsibility. I stay up-to-date on industry trends and strive to improve the environmental impact of our actions. Feel free to contact me to discuss innovative initiatives! 🤝
Experience
Director of Client Engagement Strategy
Mar 2021 — Present · Courbevoie, FR
AnswerNet is a leading provider of comprehensive call center solutions across various industries including telecommunications, healthcare, and retail. With a commitment to delivering exceptional customer service, AnswerNet specializes in inbound and outbound call handling, live chat support, and customer care services tailored to meet the unique needs of its diverse clientele.As the Director of Client Engagement Strategy, I joined AnswerNet to leverage my passion for enhancing customer experiences and driving strategic growth. In this role, I am responsible for developing and implementing innovative engagement strategies that strengthen client relationships and improve service delivery across all channels.Key duties include- Developing client engagement initiatives- Analyzing client feedback and performance metrics- Leading cross-functional teams for project execution- Collaborating with sales and marketing to enhance client outreach- Monitoring industry trends to inform strategic decisions
Education
Université Paris Dauphine - PSL
Master of Business Administration, MA
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