Pierre Saks

Director Global Implementation @Agility

CA

Managed Global implementations for Top 50 Customers. Grew topline revenue from $700M to $1.2B over 3 years. Developed Standardized Global Implementation Processes that ensured scalability delivering a consistent and transparent customer result. Brought a culture of using automation to enhance productivity, reduce errors, accelerate implementation, and drive higher customer satisfactionBuilt and managed an Offshore Global Control Tower to Program Manage Customer KPIs, Pricing, Reporting, and end-to-end Global Network Support. Drive Operational Excellence for Agility’s Top 50 Customers; improve Customer engagement, satisfaction, and KPIs. Developed Processes and Run Books to be used for each CustomerEstablished a Standardized Customer Rate Card, which was adopted by the entire company, improved Invoice accuracy to 98% due to easier understanding of rates. Established a workflow for updating rates, surcharges, exchange rates, and rate filings. Developed a Billing Framework to ensure Job Account accuracy & IntegrityBuilt a Rate Calculator that read shipment data to price, validate, audit, and update job financials reducing invoice rejections by 90%Built an Ecosystem that covered SOP & Communication Templates, Standard SharePoint Layouts, 220+ Step Implementation Project PlanDrove Cost reduction through the application of Robotic Process Automation (RPA), Process Reengineering, and use of Technology saving $1M per AnnumTechnological Initiatives to drive down operation costs, P44 & IOT to automate global milestone updates,Built customer Master Data Management to ensure data quality and integrityUsed BI Tools to Develop Live Dashboards and Analytical Reports for Customers. Eliminated all manual reports through Automation reducing cost by over 800K annuallyBuilt dedicated solutions for customers like Nike, Emerson, ABB, TE, etc.Conduct hands-on training and implementation globallyPlayed a key role in the Agility Integration into DSV.

University of the Witwatersrand

Bachelors, Computer and Information Sciences and Support Services