Pierre Robinson

About Pierre Robinson

Committed and dedicated Call Center Solutions professional with more than 25 years of…

Experience

1. Manager of Call Center Operations Estimating

   Lakeview Construction Inc

   Jul 2016 — Present

   Executed the solicitation of subcontractor bids of retail and commercial construction projects nationally. Scheduled and assign daily projects to Call Center team members to procure bids from subcontractors in a variety of jobs trade areas for projects nationally. Acted as a liaison between estimators, project managers, and call center team members to communicate changes in union labor/non-union labor projects. Performs monitoring on call center team members and provide viable feedback to assure targets are achieved or exceeded.• Conducted follow up communication via phone calls or emails to subcontractors who accepted the Invitation to Bid on construction projects through the Lakeview website.• Forecasted seasonal project surges to ensure Call Center was staffed appropriately

Education

• Central State University

  B.S., Business Administration

  1981 — 1985

Skills

• Public Relations
• Sales
• Organizational Development
• Strategic Communications
• System Administration
• Customer Service
• Research
• Policy
• Volunteer Management
• Training
• Human Resources
• Fundraising
• Marketing Strategy
• Outlook
• Leadership Development
• Workshop Facilitation
• Networking
• Activism
• Program Management
• Strategic Planning
• Coaching
• Program Development
• Management
• Team Building
• Budgets
• Community Outreach
• Community Development
• Grants
• Higher Education
• Social Networking
• Social Media Marketing
• Teaching
• Entrepreneurship
• Nonprofits
• Public Speaking
• Editing
• Event Management
• Leadership
• Grant Writing
• Strategy