Pierre Nguyen

Director of Front Office @PUBLIC, an Ian Schrager Hotel

NY, US

Ensuring exceptional guest experience by managing VIP services, special requests, and effective issue resolution to maintain seamless operations and elevate visitor satisfaction by collaborating with Reservations, Housekeeping, Engineering, Sales, Events, and Food & Beverage team.• Designed and implemented comprehensive training programs to enhance team skills, cultivate a culture of continuous improvement, and drive service excellence and operational consistency across all departments. • Led operational management efforts, including budgeting, occupancy tracking, and room rate optimization, which directly contributed to the hotel’s significant improvement in TripAdvisor rankings, rising from #32 to #14 in NYC. • Assumed oversight of the Security department, enhancing safety protocols and operational efficiency. • Managing in-house reservations department, ensuring smooth booking processes and maximizing occupancy. • Taking on Human Resources responsibilities by fostering a positive work environment, boosting team morale, handling misconduct and write-ups when necessary, and driving a culture of excellence and accountability.

Baruch College

BA, Marketing Management