Pierre M.
Technical Support Specialist @Sysco
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WORK HISTORY
Technical Support Specialist @Sysco
Ensures good network connectivity and effective communication by resolving local area networking issues to enhance connectivity to corporate network.• Maintains optimum customer service by implementing innovative strategies to facilitate customer satisfaction; performs tasks according to published SLAs also in a timely and professional manner.• Prevents downtime by assisting internal users and sales associates at four different local offices resolve hardware and software related problems affecting their desktop, laptops or peripherals.• Ensures higher efficiency and productivity by working extensively with the infrastructure and messaging teams to identify and resolve incidents.
EDUCATION
Western Governors University
Bachelor of Science in Information Technology, Information Technology
ABOUT PIERRE M.
Energetic Veteran Technical Support Specialist with broad-based experience in ensuring proper operations of computers, managing, troubleshooting and repairing hardware and software, quality control and directing a team.Connect with me using:j••••••••@hotmail.comAll Invitations to Connect WelcomeLION-LinkedIn Open HR Managers, Hiring Managers connect with me to get access to my network deep in Industry Leadership. I am open to and actively seeking new Asset Management, Network Upgrades, Documentation,Process Ownership
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