Pierpaolo Benedetti
Director of Operations @Nethex
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WORK HISTORY
Director of Operations @Nethex
Rome, IT
Responsible for the italian BPO & CRM operations.
EDUCATION
Sapienza Università di Roma
Master's degree, Economics
Sapienza Università di Roma
Economia, Economia aziendale/manageriale
SKILLS
ABOUT PIERPAOLO BENEDETTI
As Director of Operations at Nethex, a leading provider of business process outsourcing and customer relationship management solutions, I oversee the Italian operations across six plants and 800 employees. I am responsible for ensuring the delivery of high-quality, efficient, and innovative services to our clients in the public sector, mobility, utilities, and health sectors.With over 25 years of experience in the customer management industry, I have developed a deep expertise in designing, implementing, and improving the business processes for managing the customer experience of large corporate entities. I have also led complex projects and start-up activities, both nationally and internationally, in various industrial sectors.In the last year I led the startup of a new line of business in the IT Service Desk market that at cthe moment count more than 100 technician and 6 big clients.My mission is to drive operational excellence and customer satisfaction, while fostering a culture of collaboration, learning, and growth among my team and partners.
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