Pierpaolo Cantera
Global Call Center Associate Director @Amplifon
Milan, IT
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2020 — Present
Global Call Center Associate Director @Amplifon
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SKILLS
Call CentersCustomer ExperiencePerformance ManagementWorkforce ManagementCustomer Relationship Management (Crm)Project ManagementBusiness Process ImprovementBusiness DevelopmentCrmBusiness AnalysisBusiness IntelligenceNew Business DevelopmentCustomer SatisfactionTelecommunicationsCall Center DevelopmentCall CenterTeam ManagementManagementStart-UpsOutsourcingCustomer ServiceTeam LeadershipAccount ManagementTeam BuildingService DeliveryBusiness ProcessForecastingBusiness PlanningBusiness StrategyBpoManagement ConsultingContact CentersProject PlanningChange ManagementBusiness Plan
ABOUT PIERPAOLO CANTERA
Experienced Director with a demonstrated history of working in the information technology…
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