Pierce Buckley
CEO and Co-founder @Babelforce
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WORK HISTORY
CEO and Co-founder @Babelforce
We started babelforce in 2013 because we’d seen how many broken processes existed in the contact center. Why should customers always struggle to get good service? After looking around for a platform that could fix those processes – and simplify service – we realized that the product just didn’t exist. So, we made it ourselves. babelforce’s goal is to make customer service easy – for customers, for agents and for you. Our No-Code platform makes it simple to create and evolve any customer service process, in a matter of days or even hours. You don’t need coding skills to use babelforce; you can create your ideal customer solutions using intuitive visual tools. What’s more, those solutions will work across all your core systems because babelforce integrates with everything – literally. Whether you’re focused on inbound, outbound, multichannel or self-service, you can create what you need with babelforce.
EDUCATION
Dublin City University
Applied Mathematical Sciences
Technische Universität Berlin
Diplom/MSc, Mathematics and Informatics
SKILLS
ABOUT PIERCE BUCKLEY
Hello and welcome! I am an automation and customer experience expert, and the Co-founder of babelforce. Over 20 years working with software products I’ve been at the leading edge of fields like AI, IoT, No-Code automation, SaaS and – most importantly – customer experience design.I am an advocate for putting control of the Customer Experience in the hands of the people who live and breathe it. I co-founded babelforce to make that a reality.🤝People should be able to enjoy their interactions with companies. That’s so rare that some organizations find it hard to imagine. But in a world of real-time data and service personalization, any contact center can offer the same level of real, human service that you’d expect from your local coffee shop.My mission is to prove that outstanding contact center service is not only possible. it can be easy!
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