Piercarlo Brunino
Vice President of Professional Services @Tyler Technologies
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WORK HISTORY
Vice President of Professional Services @Tyler Technologies
EDUCATION
University of Virginia
Executive Education, Digital Transformation
Università degli Studi di Padova
MS, Civil Engineering
The George Washington University
MS, Project Management
SKILLS
ABOUT PIERCARLO BRUNINO
Leader with broad, global senior management experience, deep Customer Success & PS knowledge, and hands-on experience in scaling organizations, improving profitability, retaining customers, and entering new markets.Repeated success leading teams in delighting customers throughout the entire life cycle, from implementation to support and success. Expert-level experience in scaling and optimizing Client Success operations with keen focus on building client services portfolio that enables Customers to drive value from software usage, ultimately increasing ARR. Expert-level knowledge of CX and PSA platforms to create KPIs-driven organization focused on customer excellence. Talent for implement initiatives working cross-functionally with sales, partners, marketing, and engineering to design and bring to market new services offerings. Global experience: Americas, EMEA, APAC.Specialties: Business Operations, P&L, Organizational Design/Restructuring, Customer Success & Professional Services, Managed Services, Outsourcing, SaaS, ERP/CRM, PMO, Program Management
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