Pieralessandro Ludovico
IT Service Integration Manager @Saipem
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WORK HISTORY
IT Service Integration Manager @Saipem
Milano, IT
Within the Saipem IT Systems and Cybersecurity Execution function my role is IT Service Integration Manager (MSI). Specifically I\'m the responsible for oversight and continuous improvement on LAN/UCC, Service Desk/Workplace and Service Now technology towers- Coordinator of management and service control of external ICT providers for areas of my responsibility- Coordinator of periodic review meetings (OR/TPR) of operational activities, service progress, and performance for areas of my responsibility- Check and validation of the contracual agreements, compliance and performance including SLAs and KPIs- 24/7 coordination and management of Major Incident reports and extraordinary activities- Management of the Service Integration activities and environments including all ITIL process in collaboration of Service Managers- Identification and Management of Continual Service Improvement (CSI)- Improvement of E2E Service Delivery Quality and Speed and Cost- Leading the vendor service delivery manager, managing conflicts, and ensuring the vendor tasks are carried out efficiently- Reporting management in ServiceNow platform
EDUCATION
English Embassy School - New York
Intermediate English certificate, Intermediate English certificate
Istituto Tecnico Statale Ettore Molinari
Diploma, Technical manager - IT specialization
SKILLS
ABOUT PIERALESSANDRO LUDOVICO
During my work experience of almost ten years, I increasingly improved my professional and personal skills, as example but not limited to the attention to details, the commitment to complete assigned tasks and company objectives, providing very fast feedbacks and support; my academic background, work experience and qualifications all combined make me suitably qualified for IT service specific requirements, together with the natural attitude to build positive relationships with colleagues at all levels as I important to create good working relationships to get better personal and group results.I developed a natural inclination to the coordination and management of projects, activities and daily tasks, often beyond what was required by my title or role; this attitude has increased my expertise in the comprehension and easy adaptation of processes and procedures and also in the complex management of workflows and related reports.It is important to provide a valid support when needed and to find, create and get effective the best solution possible and capable to improve and facilitate the organization of the business workflow. I am a reliable person who has a professional, proactive, and ethical approach to all work-related matters. Technically minded and with good problem resolution skills, I am able to work effectively in fast situations and ever-changing environments.Currently, my career expectations are oriented to get more responsibility in terms of management tasks I\'m fully aware of being able to offer a consolidated operating \'hands on\' technical and administrative experience. I\'m able to keep a positive and enthusiastic attitude approaching every kind of challenge and I\'m confident in team working activities as well as in individual ones; I\'m always ready to face new challenges and changes.Soft Skills- Highly organized and proactive- Ability to deliver high quality customer service- Good initiative and ability to work under pressure- Good communication and problem solving- Enthusiasm and passion for IT, with focus on personal development- Excellent communication skills both written/verbal- Have a flexible ‘can-do’ attitude- I’m a very positive person
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