Pia Morris Cfdmcfm

About Pia Morris Cfdmcfm

Experienced in Hotel Management Operation with strong costumer service background. Actively seeking a new opportunities and i’m always looking for a mentorship. My previous position has allowed me to excel in Guest Relationship, Costumers/Employees Operations, SALES and Revenue Management. My passion to make changes for the QUALITY & EXCELLENT keeps me thriving.

Experience

1. Executive Housekeeper - Clerk

   Hilton

   Aug 2014 — Present

   Hilton Guest Service Agent-Hotline Clerk - April 29, 2007- Oct.31, 2012 ( 5yrs & 6months)Assisting Manager On-Duty to provides resolutions to Guest issues and provides service recovery to resolve all complaints. Expedites rooms changes requested by a guest. Provides informations and directions for guest arrival and departures in house. Dispenses information on hotel services and activities to enhance guest experience. Receiving Incoming & Assisting Outgoing calls dispatches all Guest calls for Maintenances, Housekeeping, Frontdesk & Security Department to ensure speedy & Accurate response to all Guest request. Inputing & Monitoring SYNERGY SYSTEM Reports for all guest Complaints, Request & Rooms Discrepancies.*Hilton Housekeeping Rooms Attendant I - May 25, 2004 *Hilton Housekeeping Clerk -September 2004 - March 26, 2006 (10 months)Clean and maintain guest rooms while keeping up with standard set by the Housekeeping Supervisor and Housekeeping Manager. Preparing the Cart,Stripping the Room, Taking Garbage,Making Bed,Cleaning the Bathroom,Dusting,Finishing Touches.

Education

• University of Hawaii at Manoa

  Natural Sceince, Environmental Science

  2004 — 2008

• Notre Dame University

  Bachelor's of Science Biology, Environmental/Environmental Health Engineering

  1996 — 2000