Phyllis Andrews

Director, Engagement Operations at Independent Health

Role
Director, Engagement Operations at Independent Health
Location
Buffalo, NY, US
LinkedIn followers
500 followers
General Business & ManagementView LinkedIn profile

About Phyllis Andrews

Results-driven leader with over 25 years of experience optimizing operations and leveraging digital channels to solve business challenges creatively and enhance the consumer experience. Expertise in setting goals using data-driven approaches, measuring improvement, and transforming data into actionable insights. Adept at defining and implementing processes to set and achieve goals, boost operational efficiency, expedite performance, and maximize results. Recognized for leading high-performing, collaborative teams and fostering an inclusive and transparent culture. Demonstrated Skills:• Strategic Planning • Operational Management • Project Management • Business Process Improvement • Collaboration • Leadership and Talent Development • Problem Resolution • Data Analysis and Insight • Effective Communication • Marketing • Digital Channels and Solutions • Product Management• Vendor Management and Contract Negotiations

Experience

  1. Director, Engagement Operations

    Independent Health

    Jul 2022 — Present

Education

  • University of Rochester - Simon Business School

    MBA, Business/Managerial Economics

    1998 — 2000

  • Miami University

    BA, Economics and Public Administration

    1992 — 1996

Skills

  • Banking
  • Accounting
  • Team Leadership
  • Management
  • Change Management
  • Budgets
  • Customer Service
  • Digital Strategy
  • Financial Services

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Phyllis Andrews — Director, Engagement Operations at Independent Health in Buffalo, NY, US | Unifers