Phyllis Shumpert-Davis
- Role
- Customer Success Manager at Strivacity
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Phyllis Shumpert-Davis
Notable Skills and Traits: Customer Success Director with 20+ years leading…
Experience
Customer Success Manager
Jan 2026 — Present
Driving enterprise customer outcomes for a next-generation Customer Identity & Access Management (CIAM) platform.In this role I partner with executive stakeholders, product leadership, and technical teams to ensure customers achieve measurable business outcomes from their identity programs while aligning security, user experience, and digital growth objectives.Key responsibilities and impact:• Serve as a strategic advisor to CISOs, CTOs, and digital leaders on CIAM strategy, adoption maturity, and identity-driven business transformation.• Lead the end-to-end customer success strategy for enterprise accounts, aligning platform capabilities with customer initiatives including identity modernization, security posture improvement, and frictionless digital experiences.• Drive executive-level engagement and governance, including Quarterly Business Reviews, success planning, and outcome-based roadmap alignment.• Translate complex identity architecture (authentication flows, federation, identity lifecycle, security signals, and customer journeys) into business value and adoption strategies.• Partner cross-functionally with product, engineering, and support leadership to advocate for customer needs and influence platform roadmap priorities.• Establish and track value-driven success metrics including adoption maturity, authentication performance, security posture improvements, and customer experience indicators.• Act as the voice of the customer across the organization, driving continuous improvement in reliability, onboarding, and long-term customer value realization.Focus AreasCustomer Identity & Access Management (CIAM)| Digital Identity Strategy | Enterprise Customer Success | Identity Security | Executive Stakeholder Engagement | Identity Lifecycle | Platform Adoption | Strategic Governance
Education
Jackson State University
BS
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.