Phyllis Mulama
Sr Leader | Operations Management | Change Management | System Management
- Role
- Senior Manager Business Operations at Capital One
- Location
- Sunbury, OH, US
- LinkedIn followers
- 500 followers
About Phyllis Mulama
Senior operations and strategy leader with 10+ years of people leadership, transforming complex, regulated environments across recovery, fraud and disputes, first line of defense, inventory management and reporting. I specialize in turning ambiguous business problems into clear product roadmaps and scalable processes, partnering closely with technology, risk, and operations to modernize legacy systems. Known for connecting executive vision to execution and delivering measurable, sustainable outcomes.
Experience
Senior Manager Business Operations
Dec 2025 — Present
Education
Ashland University
Master of Business Administration - MBA, Finance, General
Franklin University
Bachelor of Science - BS, Human Resources Management and Services
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