Phyllis Hopkins
Manager, IT Expense Management & Wireless Support Services @Ricoh USA, Inc.
Buffalo, NY, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2023 — Present
Manager, IT Expense Management & Wireless Support Services @Ricoh USA, Inc.
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Buffalo, NY, US
EDUCATION
1989 — 1997
Community College of the Air Force
Associate of Science (A.S.), Electrical Technologies
2000 — 2002
Medaille University
BBA Business Administration, Finance, Business
1989 — 1992
University of Maryland Global Campus
Associate of Science (A.S.), Electrical Technologies
1984 — 1988
Pioneer High School
NYS Regents Diploma, Math, Science, Business
SKILLS
Help Desk SupportProfessional ServicesCustomer SatisfactionWirelessProject ManagementItilTechnical SupportBusiness Process ImprovementVoice & Data ConvergenceManagementTeam BuildingVendor ManagementIT ManagementTeam LeadershipSolution SellingData CenterTelecommunicationsAnalysisRfpTelecom Expense ManagementMicrosoft OfficeProcess ImprovementRequirements AnalysisCloud ComputingWindowsMicrowave/Tropospheric/Satellite Systems Control CraftsmanPbx/Voicemail AdministrationTroubleshootingManaged ServicesIntegrationAotmp Certified Telecom SpecialistDisaster RecoveryRivermine Enterprise Software AdministrationWireless TechnologiesIT Service ManagementAccount ManagementCall Centers
ABOUT PHYLLIS HOPKINS
Imagine. Change. Working Smarter - Not Harder. Providing Assistance is the…
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