Phylecia Love

Operations Manager @State Farm

Chicago, IL, US

Defining, implementing and revising operational policies and guidelines for the organization Developing and executing new growth directives by analyzing the gaps between current operational policies and procedures and the standards by using checklists, audits, surveys, interviews, or SWOT analysis.Create job descriptions, hire competent personnel and oversee employee training programs by using Articulate 360 HRIS program Develop and implement staff evaluation parameters by aligning the organizational vision, mission, and values, as well as the specific roles and responsibilities of each staff memberLiaising with departmental heads to develop financial plans and ensure company-wide operational complianceKeeping track of the company’s revenue margins and conduct budget reviews to maximize profits by Overseeing client support services and managing procurement and resource allocationImplement organization’s hiring strategies, including policies that encourage employee diversity and inclusion, and the practice of optimizing and promoting employer brand. Provides advice and counsel to department heads on Human Resources matters such as termination decisions, corrective action, and policies and procedures and conflict resolution Conducts training programs when required, i.e. Sexual Harassment, Performance Management Training, Diversity & Inclusion Awareness,Develop staffing strategies and implement programs and plans to identify and cultivate effective and appropriate sources for employees at all job levels and as a result lower turnover rate.

National Louis University

Doctor of Education - EdD

City Colleges of Chicago-Malcolm X College

Associate of Arts (AA)

Keller Graduate School of Management of DeVry University

Master of Human Resource Management

DeVry University

Bachelor's Of Science

National Louis University

Educational Specialist Degree-EdS