Phuong Ha
Customer Success & Operations Manager | Salesforce Admin & Business Analyst Certified | MBA
- Role
- Senior Account Manager at Uber
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Phuong Ha
Accomplished Customer Success & Operations Manager with extensive experience in scaling customer success initiatives and operational efficiencies within high-tech and AI-driven environments. Skilled in strategic account management, I have spearheaded projects that achieved a significant 117% increase in ARR by leveraging upsell opportunities and optimizing customer engagements. Proficient in deploying and integrating cutting-edge technology solutions including Salesforce, Slack, and Zendesk.My expertise also extends to advanced data analytics and BI tool utilization, crafting predictive customer health scoring systems and BI reports that reduce churn and drive decision-making. Demonstrated leadership in managing cross-functional teams and initiatives has resulted in robust growth in account management efficiency and revenue generation.
Experience
Senior Account Manager
May 2025 — Present · Seattle, WA, US
Education
Trailhead by Salesforce
Salesforce Admin
Humphreys University
Master of Business Administration - MBA, Information Technology
Central Washington University
Bachelor's degree, Computer/Information Technology Administration and Management
North Seattle College
Associate of Science - AS, Computer Science
Humphreys University
Executive MBA
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