Thi Phuong Anh

Customer Service Assistant @bp

Leeds, GB

Stock & Inventory Management: Supported daily stock management tasks, including receiving deliveries, replenishing shelves, and monitoring stock levels to ensure availability and accuracy.• Cross-Functional Collaboration: Worked closely with team members and management to coordinate product replenishment and support store operations, ensuring smooth and timely order fulfilment.• Customer Account Handling: Built strong relationships with customers by responding to their needs efficiently, managing transactions, and promoting BP’s loyalty schemes and offers.• Planning & Organisation: Maintained awareness of sales patterns to anticipate demand for popular products, ensuring effective stock planning and timely restocking.• Achievement: Ensured smooth day-to-day operations by maintaining accurate stock levels and delivering excellent customer service, contributing to increased customer satisfaction and overall store efficiency.

The University of Huddersfield

Bachelor of Business Administration - BBA

Leeds Beckett University

Master's degree

National Economics University (NEU) Vietnam

Bachelor's degree