Phuong Tran

Experience

1. Renewal Sales Representative

   Fortinet

   Apr 2025 — Present · Sunnyvale, CA, US

   Drive Annual Recurring Revenue (APR) retention by managing end-to-end renewal cycles for all U.S. Inside Sled territory accounts, ensuring contracts are secured ahead of expiration.• Own and manage quoting processes including co-terms, up-sell opportunities, trade-up offers, and ensuring alignment with sales and customer requirements.• Collaborate with account managers and channel partners to prepare and present renewal quotes 90-120 days in advance.• Partner cross-functionally with Sales, Finance, and Operations to address complex quoting scenarios, pricing request, and ensure contract compliance and approval.• Generate Install Base Report (IBR) in Tableau to support product lifecycle management and post-sales strategy.• Field inbound calls and emails from customers and partners to determine requirements & expectations in order to recommend services.• Track and report on renewal performance to support continuous process improvement and customer satisfaction.• Achieved 116% of Q3 – 2025, demonstrating strong performance in driving timely and strategic renewals.

Education

• University of California, Davis

  B.A

Skills

• Windows
• Time Management
• Data Analysis
• Outlook
• Microsoft Office
• Management
• English
• Event Planning
• Access
• Budgets
• Salesforce.com
• Social Media
• Microsoft Word
• Photoshop
• Financial Analysis
• Customer Service
• Data Entry
• Analysis
• Accounting
• Research
• Microsoft Excel
• Powerpoint