Eleanor Phan

a & R and Client Development @Symphonic Distribution

US

Managed inbound and outbound accounts and owned the full sales cycle from outreach to close • Leveraged HubSpot to manage sales pipelines, track client communications, and maintain up-to-date CRM records• Met and exceeded sales goals and KPIs by applying industry expertise and client success practices to drive company’s growth• Cultivated and maintained strategic partnerships with clients and provided expertise on metadata accuracy, DSP guidelines, music licensing, and marketing to maximize campaign efficiency and foster trust and loyalty with clients• Managed client’s digital product logistics and operations, ensuring digital content is delivered on time• Handled conflicts, appeals, asset management, and disputes regarding YouTube and UGC using content management systems• Communicated cross-functionally with Content, Legal, and clients regarding disputes, takedowns, or claim issues• Analyze revenue reports and streaming data to optimize performance and promotional opportunities• Collaborated with Legal via Monday to craft proposals and contracts while developing a successful sales pipeline• Leveraged established industry relationships to harbor partnerships and manage content integration with new DSPs

Knox College

Bachelor of Arts - BA, Major in Quantitative Economics, Minor in Integrated Business Management and Musicology