Phung T.

Experience

1. People Operations Coordinator

   Zillow

   Sep 2024 — Present

   Serve as the primary point of contact for all human resources inquiries throughout the employee lifecycle for 8,400 employees• Manage an average of 300 HR cases per month, achieving a 1.5-hour response time and 3-hour resolution time• Consistently maintain a customer satisfaction (CSAT) score of 4.71 out of 5 by providing high-quality service and support to employees• Conduct weekly audits of employee records and HRIS data to ensure accuracy, compliance, and data integrity across all HR functions• Cultivate and maintain strong working relationships with HR Business Partners and Centers of Excellence to ensure effective communication and collaboration• Ensure data accuracy and integrity in Workday and iManage, ensuring all employee records and transactions are processed and updated in compliance with Zillow’s policies• Managed the coordination and communication of the annual performance review process• Administered employee benefits, including enrollment, changes, and troubleshooting• Support separation and offboarding processes, ensuring smooth transitions for departing employees

Education

• University of California, Davis

  B.S., Human Development