Paul Pham
- Role
- Engineering Manager at The Trevor Project
- Location
- Madison, WI, US
- LinkedIn followers
- 500 followers
Experience
Engineering Manager
May 2022 — Present
Lead a web development team that built the organization’s US and international CMS website with PHP, TypeScript, Wordpress, and MariaDB to serve over 2M+ monthly users • Spearhead the creation of a Site Reliability Engineering team with 6 engineers and formulate work ingestion process to support the organization to maintain a 99.9% service uptime • Coach and mentor on-shore and off-shore engineers on best practices, career development plans, and architectural patterns with 1-1s and code reviews to encourage career growth • Create a technology roadmap to drive 7 data and site reliability engineering projects forward, which eliminates $1.9M yearly expenses, captures user metrics, enables load testing, prevent system outages, and re-architect the organization\'s data warehouse and pipelines • Led two teams of 18 Engineers, QA Analysts, and Product Managers to integrate US Department of Substance Abuse and Mental Health Services Administration (SAMHSA) 988 Suicide hotline services into our mental health crisis services ecosystems to connect LGBTQ+ young people to counselors for specialized services • Conducted and improved interview processes for the AI & Engineering department, resulting in hiring of 9 strong candidates • Manage 27 vendor contracts of $3.8M to integrate robust 3rd-party software for cloud services, data ingestion, log monitoring, contact center, and performance testing • Led a team of 8 Engineers, QA Engineers, and Product Manager to build and deploy an improved mental health crisis services ecosystem that can scale to take over 12,500+ texts and web chats each month • Implement best Agile scrum practices into the AI & Engineering department teams, ultimately, standardizing all teams to move towards Agile methodology and away from Waterfall methodology • Introduce and standardize Scrum, SOLID principle, trunk-based branching strategy, automated Cypress unit tests, and CICD with GitHub actions for all engineering teams to boost productivity
Education
University of Oregon
Master's degree, Advanced Materials Analysis and Characterization (AMAC)
Houston City College
Associate of Science - AS
2014 — 2016
University of Houston
Bachelor's degree, Petroleum Engineering
2018 — 2021
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