Phuc mac
IT Manager (Global Support & Saas Operations) @AliveCor
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WORK HISTORY
IT Manager (Global Support & Saas Operations) @AliveCor
Lead IT operations across the company with a focus on SaaS management, budgeting, and device compliance. Collaborate cross-functionally with Security and other teams to support certification cycles and optimize internal processes. • Lead all SaaS vendor relationships and budgeting, including software renewals and compliance reviews • Manage the deployment and policy enforcement for company devices using Jamf Pro, Intune, and Okta • Partner with Security on certification cycles (SOC 2, ISO, HITRUST), ensuring endpoint compliance and documentation • Oversaw support operations and managed a small IT team responsible for global ticket handling and escalations
EDUCATION
Heald College
Associate of Arts and Sciences (AAS), Information Technology
SKILLS
ABOUT PHUC MAC
A seasoned IT Manager at AliveCor, with over 2.5 years of experience leading global IT operations. Skilled in SaaS management, budgeting, and device compliance, with a proven ability to collaborate effectively with cross-functional teams, including Security, to support certification cycles such as SOC 2, and ISO. Proficient in managing SaaS vendor relationships, software renewals, and compliance reviews, and optimizing internal processes to enhance operational efficiency. With certifications such as Jamf Certified Associate, expertise in tools like Jamf Pro, Microsoft Intune, and Okta, and a strong background in IT support, I focus on streamlining technology infrastructure and maintaining endpoint compliance. By leveraging my technical skills and a collaborative approach, I aim to contribute to operational excellence and drive impactful outcomes for the organization.
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