Philip Hopgood
Client Service Lead | Managed Services & Retail IT Executive Leadership | Driving Proactive Delivery, Client Success & Operational Excellence
- Role
- Client Services Lead at Spencer Technologies
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Philip Hopgood
20+ year IT executive specializing in Azure/AWS hybrid cloud modernization and high-availability infrastructure in regulated environments, including FDA/GxP-compliant operations for biopharma and blood products manufacturing. Proven in zero-disruption transitions, vendor governance, cost optimization ($2M+ annual savings), and leading global teams to deliver scalable, compliant platforms.
Experience
Client Services Lead
Mar 2026 — Present
Client Technical Service Lead at Spencer Technologies, where I serve as the primary owner for assigned managed services clients. I lead optimization, automation workflow design, lifecycle management, and escalation handling while building trusted relationships through responsive, solution-oriented support.
Education
National University
Bachelor of Science - BS, Management Information Systems, General
2026
US Navy
Electrical and Electronics Engineering
eCornell
Executive Leadership
Skills
- Business Process
- Information Technology
- Integration
- Outsourcing
- Project Portfolio Management
- Project Management
- Security
- Enterprise Software
- Enterprise Architecture
- Infrastructure
- IT Strategy
- Storage Area Networks
- IT Outsourcing
- Sdlc
- Solution Architecture
- Requirements Analysis
- Cloud Computing
- Incident Management
- Sharepoint
- Testing
- Governance
- Service Management
- Program Management
- Project Planning
- IT Operations
- Consulting
- Pmo
- Pmp
- Leadership
- Resource Management
- Project Delivery
- Cmmi
- IT Management
- Professional Services
- Vendor Management
- Management
- IT Service Management
- Software Project Management
- System Deployment
- Servers
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