Phoolchandra Tiwari

About Phoolchandra Tiwari

26 years of overall IT experience with 20+ years in Leadership serving Global Fortune-500 customers. Have set-up and managed delivery for multiple high growth technology services; established; integrated teams from diverse cultures including from acquired entities. Led large global teams of over professionals providing strategic and operational leadership.Responsible for Custome success Leader and in driving customer satisfaction. Proven track record in managing customer relationship, resolving issue and ensuring customer achieve desired outcomes As dedicated IT professional with a passion of fostering innovation in IT outsourcing. I thrive on Cloud and Infrastructure services Transition/Transformation and delivering exceptional value to client. With proven track record of leading diverse teams and managing complex projects.My expertise spans across various IT services sector pertaining to Cloud and Infrastructure services including cloud compiling, IT Transition/Transformation. I am committed to staying abreast of Industry trends and continuously expanding my skills set to ensure I provide best solution to my clients.Key highlights Handled many large global clients ( 50+) to improve CSAT, reduce people attrition, and increase profitability Handled IT Transition and Transformation for over 150 large global clients Extensive Oracle DBA including OCP and ITIL Certifications I have very good experience in Technologies such as Oracle, Unix, Cloud, and have completed certifications in AWS and Google Cloud Very good understanding and use of Co-pilot and Chat GPT including implementation of AI in Service TransitionReceived the following awards:Thanks A Zillion for outstanding work on various projectsExcellence Certification from Customer CEO for significant contribution to Project-Go-LiveOperation Glory Award for achievement of targets for additional revenue generationThe Best Program Manager for execution of complex programsRecognized as Best Employee of the Month for significant contribution to development of Oracle Database

Experience

1. General Manager COO Sector Delivery & Operations Head Germany & Austria

   Wipro

   Dec 2024 — Present · Bengaluru, IN

   Delivery Management | Delivery Planning and Operations | Customer Centricity,| Business GrowthResponsible for Delivery management of all clients in region including profitable growth. Support and Enable Delivery Excellence Programs and Initiatives to drive superior margin and client satisfaction. Delivery Planning and Operations of Region-Design, plan and implement business strategy with focus on Revenue maximisation and Gross Margin. Own Sector Level forecasts. Plan and Execute Workforce Strategy. Client Centricity-Demonstrate business value to Client. Manage Critical Customer relationships.Business Growth-Drive Delivery Led Growth

Education

• University of Mumbai

  BE

Skills

• Transition Management
• IT Strategy
• Integration
• Vendor Management
• IT Service Management
• Project Management
• Resource Management
• Project Delivery
• Team Management
• Service Delivery
• Technical Support
• Business Analysis
• Global Delivery
• IT Management
• Oracle
• Requirements Analysis
• IT Outsourcing
• Enterprise Architecture
• Software Project Management
• Itil
• Sdlc
• Solution Architecture
• Pre-Sales
• Outsourcing
• Data Center
• Program Management