Phong Lam

About Phong Lam

Perform installation, configuration, maintenance, upgrades & troubleshooting on workstation & server hardware, software, and peripheral devices• Performed over 300 PC’s/laptops refresh for Win 7 Pro upgrades to Win 10 Pro• Creates new individual images for each make/model of desktops & laptops• Ensures all critical business function staffs are up & operational when there is a power failure crisis• Provides top priority phone, email, face-to-face, & remote support assistance to over 300 employees, including Top Executives & Managers in various departments & remote locations• Maintains Active Directory accounts, new user setups, passwords, mailboxes, database, file level permissions, system backups and recovery, MAC (Move/Add/Change) Requests• Manages Sophos Antivirus Management Console to ensure all computers/laptops are protected from viruses, malwares, spywares, etc.• Manages Mimecast Email Spam Filter system• Manages Cisco phone & voicemail systems• Manages servers, e.g. File Server, Printer Servers, Exchange Servers, etc.• Manages Druva Cloud Backup & Restore System• Backups users’ failed hard drives & pulling data off the malfunctioned drives• Assists & sets up users’ personal desktops/laptops with SSL VPN for them to be able to remote into their work PC from home or remote sites• Maintain accurate software and hardware inventory• Contact vendors for any necessary repairs or parts for company’s equipments

Experience

1. Licensed Real Estate Agent Realtor

   Century 21 Advantage Gold

   Feb 2008 — Present · Philadelphia, PA, US

   Specialize in Residential Home Sales, Commercial Sales• Interview clients to determine what kinds of properties they are seeking to buy/sell• Prepare documents, such as representation contracts, purchase agreements, etc.• Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other• Promote sales of properties through advertisements, open houses, and participation in multiple listing services• Compare a property with similar properties that have recently sold in order to determine its competitive market price• Coordinate appointments to show homes to prospective buyers• Generate lists of properties that are compatible with buyers’ needs and financial resources• Present purchase offers to sellers for consideration• Confer with conveyance departments, lenders, home inspectors, and title company to ensure that terms and conditions of purchase agreements are met before closing dates• Research CMA (Comparable Market Analysis) data to provide to buyers/sellers so they can make a better informed decision• Perform duties, such as studying property listings, interview prospective clients, accompany clients to property sites, etc.

Education

• Tier One Careers (formerly known as New Horizons Computer Learning Centers)

  Diploma, MIS Network Administrator

• Social Media Marketing Institute

  CSM, Certified Social Media Marketer

  2010 — 2010

• Eliza B Kirkbride Elementary School

  Elementary / Middle School, General Studies

  1991 — 1997

• Drexel University's LeBow College of Business

  Bachelor of Science in Business Administration, Management Information System

  2001 — 2005

• Temple University

  Pennsylvania Real Estate License, Real Estate

  2007 — 2007

• Central High School

  Bachelor of Arts, General

  1997 — 2001

• New Horizons Computer Learning Centers

  Certification Training, CompTIA A+, CompTIA Network+, CompTIA IT Operations Specialist, MCDST, MCP

Skills

• Windows
• Vmware
• Microsoft Office
• System Administration
• Citrix
• Mac
• Powerpoint
• Dns
• Vietnamese
• Computer Hardware
• Printers
• Antivirus
• Windows Server 2008
• Client Services
• Microsoft Certified Professional
• Comptia Network+
• Microsoft Word
• English
• Windows 10
• Cisco
• Servers
• Dhcp
• Laptops
• Excel
• Comptia a+
• Word
• Cantonese
• Routers
• Help Desk Support
• Blackberry Enterprise Server
• Apple Final Cut Pro X
• Firewalls
• Windows 7
• Cisco Call Manager
• Chinese
• Photoshop
• Vpn
• Blackberry
• Mandarin
• Desktop Support