Phoebe Feng
Operations Manager @Tq Branding
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WORK HISTORY
Operations Manager @Tq Branding
London, GB
Building Operations ManagerFacilities Management | Executive Support | Cost Optimisation | Vendor & Compliance OversightManage the day-to-day operations of a high-profile commercial building, ensuring seamless, compliant, and cost-efficient performance across all areas. I act as the main liaison between executive leadership, tenants, and vendors, maintaining high standards of communication, service delivery, and tenant satisfaction.Lead vendor procurement and contract management, negotiating with suppliers across cleaning, maintenance, security, and utilities. I consistently identify cost-saving opportunities, reducing overheads while preserving quality and functionality.Streamline operational processes, implement preventative maintenance schedules, and coordinate repairs or upgrades with minimal disruption. My focus on efficiency helps improve service delivery and building performance.Ensure full compliance with health and safety regulations, conducting regular audits, maintaining documentation, and supporting risk management across fire safety, security protocols, and emergency procedures.Support senior stakeholders with reporting, budgeting, space planning, and operational insights that inform strategic decision-making. I also manage vendor KPIs and hold service providers accountable to contract terms and building standards.Foster a tenant-first culture, consistently receiving positive feedback on the professionalism, cleanliness, and smooth running of the building. My efforts contribute to high occupancy retention, repeat leases, and improved ROI.
EDUCATION
University for the Creative Arts
Art & Design Extended Diploma
SKILLS
ABOUT PHOEBE FENG
Hi I’m Phoebe, commercial property and operations specialist with a decade of experience building thriving spaces where businesses grow and people connect.For me, it starts with empathy and ends with impact. I’m passionate about creating exceptional customer experiences by blending creativity with strategy. With a background spanning customer engagement, community management, and brand development, I thrive on turning bold ideas into actionable, measurable outcomes.Whether it’s launching customer-focused programs, building vibrant communities, or driving cross-functional collaboration, I’ve consistently put people at the heart of everything I do. From conceptualisation to execution, I’ve helped brands energise their audiences and increase engagement ensuring every customer interaction feels meaningful.If you\'re building something that demands connection, creativity, and customer obsession I’d love to connect. Let’s make people feel important.
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