Phoebe Cooper

About Phoebe Cooper

Strategic Technical Program Management Leader with 25 + years experience in leading cross-functional teams, managing multi-million dollar budgets, and implementing transformative programs. Demonstrates exceptional leadership skills coupled with a keen ability to identify opportunities for growth and efficiency improvements. Expertise in data center infrastructure builds, migrations to cloud and driving operational excellence. Proven track record of creating and sustaining ideal environments for engineers to innovate while delivering on operational initiatives to exceed customer expectations.

Experience

1. Senior Director, Technical Program Management

   Salesforce

   May 2019 — Present

   Lead Availability Portfolio for Commerce and Marketing business including operational and architectural uplifts to reach 99.99% Availability consistently. Programs included focusing on Service Ownership and Critical User Journeys enabling dozens of teams to improve Availability• Managed TPM Infrastructure team building 1P Data Centers meeting 100% expectations of fluctuating capacity forecast, while managing risk due to supply chain delays, End-of-Life/End-of-Service deadlines, and data center space scarcity• Managed TPM Infrastructure team building out 3P AWS capacity creating operational rigor to scale from 1 region to 12, and adding cells as needed to existing regions maintaining 100% Trust• Created 3P migration strategy and operational process to select, determine eligibility, and migrate customers from 1P to 3P, scaling from a handful of customers to over customers operating in Hyperforce• TPM partner to SVP Infrastructure Engineering leading operational health, programs and operational initiatives, and business cadence (rhythm of the business)

Education

• University of Nevada, Reno

  BS in Business, Management

  1989 — 1993

• University of California, Davis - Graduate School of Management

  MBA, IT

  1999 — 2002