Louis Hopkins
Service Desk Analyst @Computershare UK
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WORK HISTORY
Service Desk Analyst @Computershare UK
Edinburgh, GB
Edinburgh, Scotland, United Kingdom
EDUCATION
Generation UK & Ireland
Bootcamp
ABOUT LOUIS HOPKINS
I\'m a self-taught tech enthusiast and recent graduate of Generation\'s IT Support with Cybersecurity bootcamp, looking for a role where I can keep learning, contribute to a team, and solve real-world problems.Before tech, I worked as a chef in high-pressure kitchens where teamwork, fast thinking, and resilience weren’t optional. I bring that same energy into IT, where I’ve developed hands-on experience troubleshooting hardware and software issues, supporting users across Windows and Linux systems, configuring networks, and writing scripts to automate tasks.As a freelance web developer, I’ve built websites and tools for small business owners, guiding non-technical clients and translating their ideas into functional products. I love demystifying tech and making it work for real people, whether that’s helping a user with a stubborn printer or setting up a secure email system.Tools I enjoy working with include:Windows, Linux (especially command-line workflows)Microsoft 365, TeamsBasic networking (TCP/IP)Hardware installation & troubleshootingGit, Bash scripting, and the occasional (n)vim config rabbit hole
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