Neil Phippen
- Role
- Senior Director of Cx Software at Concentrix
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Neil Phippen
Engineering Leader | SaaS Growth Leader | Scaling High-Performing Engineering…
Experience
Senior Director of Cx Software
Jan 2021 — Present
As the Senior Director for CX Software at Concentrix, I am responsible for driving innovation and excellence within our Customer Experience (CX) software solutions. In this role, my key responsibilities and achievements include: Strategic Leadership: Develop and execute strategies to enhance Concentrix\'s CX software offerings, ensuring our solutions remain cutting-edge, competitive, and aligned with market demands. Product Development & Management: Oversee the complete product life cycle, from ideation to launch, ensuring optimal performance and user experience across all CX software solutions. Cross-Functional Collaboration: Work closely with various internal teams, including engineering, sales, marketing, and customer support, to ensure seamless coordination and delivery of world-class CX software solutions. Innovation & Technology: Continuously research and evaluate emerging technologies and industry trends to identify new opportunities for product enhancement and differentiation. Customer Success & Engagement: Develop and maintain strong relationships with key clients and partners, gathering valuable feedback to drive continuous improvement in our CX software solutions. Team Management & Talent Development: Lead, mentor, and develop a high-performing team of software professionals, fostering a culture of collaboration, innovation, and growth. Financial & Operational Oversight: Manage budgets and resources effectively, ensuring the overall profitability and sustainability of the CX software division. Brand & Reputation: Represent Concentrix at industry conferences, events, and thought leadership forums, showcasing our CX software expertise and contributing to the company\'s reputation as a market leader in the customer experience space.
Skills
- Business Development
- Product Life Cycle Management
- Java
- Building Relationships
- Php
- Product Development
- Software Engineering
- International Sales
- C++
- Research
- Sql
- Requirements Gathering
- Process Improvement
- Strategic Planning
- Business Analysis
- International Sales &Amp; Marketing
- Javascript
- Product Lifecycle Management
- Web Development
- Product Demonstration
- Key Account Management
- Software Design
- Problem Solving
- Lead Generation
- Partner Management
- Software Project Management
- Business Strategy
- Team Center
- Enovia
- Customer Relations
- Enterprise Architecture
- Business Management
- International Business
- Account Management
- Requirements Analysis
- Customer Interfacing
- Application Development
- Project Planning
- Product Launch
- Pre-Sales
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