Phil Valachi

About Phil Valachi

Executive Leadership: Dynamic, well-accomplished professional with over 20 years of Operational & Client Service leadership experience backed by Six Sigma training. Areas of expertise that can translate to all industries include the following: building scalable operations, implementing process optimization strategies, building & leading call centers, creating / executing product implementation services (software), proactive account management that maximizes retention & client spend, client facing & internal training, as well as data services. Passion for creating motivating environments, increasing personal accountability, and improving processes to enhance client and team member satisfaction.

Experience

1. Senior Vice President, Revenue Operations & Client Success

   DAS Technology

   Apr 2021 — Present · Scottsdale, AZ, US

   Centralized and improved all post sale Operations via the implementation of CRM workflows and cross training techniques in the following areas: Contract Processing, On-Boarding / Activations, Call Center Operations, Consumer Engagement, Creative Services, Media Operations & Client SuccessDeveloped and implemented advanced analytics to track key performance indicators (KPIs), enabling data driven decision-making that enhanced top line revenue results. Redefined the Client Success team by implementing key strategies and processes that drove improvement in client satisfaction, retention and increased share of wallet with the existing client baseLead a team of 80+ team members supporting all product lines that Digital Air Strike has to offer providing a top of the line client experience on all touch pointsEffectively translates strategies across all areas of Operations into measurable and achievable goals

Education

• City University of New York-College of Staten Island

  B.S, Finance

  1998 — 2003

Skills

• Customer Escalation Management
• Analysis
• Program Management
• Automotive
• Team Leadership
• Sales Management
• Budgets
• Finance
• Sales Process
• Competitive Analysis
• Sales Operations
• Customer Retention
• Start-Ups
• Customer Service
• Business Process Improvement
• Product Management
• Lead Generation
• Vendor Management
• Saas
• Call Centers
• Business Development
• Strategy
• Process Improvement
• Budgeting
• Sales
• Product Marketing
• Strategic Partnerships
• B2b
• Sap
• Marketing
• Account Management
• Customer Satisfaction
• Training
• Crm
• New Business Development
• Executive Management
• Business Planning
• Management
• Team Building
• Leadership