Phil Satterfield
Director, Customer Experience Solutions @Highmark Health
Pittsburgh, PA, US
EMAILS
MOBILE NUMBERS
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WORK HISTORY
Jan 2021 — Present
Director, Customer Experience Solutions @Highmark Health
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Pittsburgh, PA, US
Lead teams focused on the study of CX problem spaces, as well as the design and performance of innovative customer experience solutions. Key areas include product value maximization, serving our customers and financial solutions. Currently focused on designing personalized engagement models, redesigning plan benefit structures, enhancing the onboarding experience and others.
EDUCATION
1999 — 2003
West Virginia University
B.A., Political Science
2005 — 2006
West Virginia University
M.S., Integrated Marketing Communications
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