Phil Satterfield
- Role
- Director, Customer Experience Solutions at Highmark Health
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
Experience
Director, Customer Experience Solutions
Jan 2021 — Present · Pittsburgh, PA, US
Lead teams focused on the study of CX problem spaces, as well as the design and performance of innovative customer experience solutions. Key areas include product value maximization, serving our customers and financial solutions. Currently focused on designing personalized engagement models, redesigning plan benefit structures, enhancing the onboarding experience and others.
Education
West Virginia University
B.A., Political Science
1999 — 2003
West Virginia University
M.S., Integrated Marketing Communications
2005 — 2006
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