Phil Rickaby
Technical Support Manager @EventMobi
Toronto, ON, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Mar 2014 — Present
Technical Support Manager @EventMobi
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Acted as a technical resource for support and sales team, supervised team of two of two technical support specialists. Triaged and tested reported bugs, set priority and escalated to the appropriate engineering team. Owned bug process, communicating with the engineering team and account management. Created documentation for technical support, both internal and client facing.
EDUCATION
1990 — 1993
George Brown Polytechnic
Performing Arts Certificate, Performing Arts
SKILLS
Email MarketingSocial MediaSocial Media MarketingFacebookCrmHtmlEntertainmentSocial NetworkingProject CoordinationDatabase AdministrationTelevisionCustomer ServiceWeb AnalyticsTeam LeadershipWeb DesignNewslettersAccount ManagementDigital MediaMarketingEditingOnline MarketingDigital MarketingCreative WritingPublic SpeakingTheatre
ABOUT PHIL RICKABY
Tech Support by Day, Theatre Creator and Podcaster by Night.
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