Phil Pischke
- Role
- Director, Service Management Product Management at GSK
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Phil Pischke
I fear not the man who has practiced 10K kicks once, but I fear the man who has…
Experience
Director, Service Management Product Management
Jan 2019 — Present
Currently, I have been able to combine all of my experience and expertise in agile methodologies, product management, and service management to established a successful product management function within the Enterprise Service Management & Operations organization. I lead the Service Management Product department which is responsible for maximizing the value received from the end-user capabilities family of products (knowledge, virtual agent, search, customer feedback, portal, etc). I am also responsible for the quality assurance and service onboarding operational processes. Additionally, I led the implementation of Scaled Agile Framework across the entire Enterprise Service Management Platforms and Products organizations.
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