Phillip Shepherd

About Phillip Shepherd

As the Director of IT Project Management with over 12 years of experience, I have successfully led cross-functional teams and delivered complex projects that drive operational efficiency, improve patient outcomes, and enhance the overall healthcare experience. With a dual background in IT project management and Patient Experience, I bring a unique blend of technical expertise and patient-centered focus to every initiative.Throughout my career, I’ve managed multi-disciplinary teams through the entire project life cycle from initial planning to final implementation ensuring on-time, under-budget delivery without compromising quality. As a former Director of Patient Experience, I have a deep understanding of the critical link between technology, patient care, and organizational success. I leverage this knowledge to deliver IT solutions that improve clinical workflows, enhance patient engagement, and optimize operational performance.My approach to leadership emphasizes strong stakeholder relationships, collaboration, and a commitment to continuous improvement. I am passionate about driving innovation through technology while maintaining a firm focus on patient satisfaction and healthcare outcomes.Key areas of expertise include:• IT Program & Project Management & Strategic Planning• Patient Experience & Patient-Centered Care• Healthcare IT Infrastructure & System Integrations• Clinical Software Implementations • Clinical & Operational Process Improvement• Revenue Cycle & Data Analytics• Stakeholder Engagement & Relationship Management• Regulatory & Compliance Oversight• Cross-Functional Team Leadership• Mergers & Acquisitions Integration• Change Management & Organizational DevelopmentI thrive in dynamic, high-pressure environments where I can drive impactful change through strategic thinking and tactical execution

Experience

1. Director, IT Program Management & Integrations

   Specialized Dental Partners

   Aug 2025 — Present · Franklin, TN, US

   As Director of IT Program Management, I lead enterprise technology initiatives that enable growth, operational efficiency, and exceptional patient and provider experiences across Specialized Dental Partners’ network of practices. In addition to overseeing large-scale IT programs, I play a key role in IT due diligence and M&A integration, ensuring that newly acquired practices are seamlessly transitioned into enterprise platforms while maintaining compliance, security, and operational continuity. Partnering closely with Operations, Clinical, Revenue Cycle, and Marketing leaders, I oversee the planning, execution, and adoption of IT programs that support both practice-level needs and enterprise-scale strategy.

Education

• Lipscomb University

  Bachelors, Business Administration and Management, General

• Western Governors University

  Master of Business Administration - MBA, Health/Health Care Administration/Management

  2018 — 2019

• Lipscomb University

  Bachelor of Business Administration (B.B.A.), Management

  2009 — 2013

Skills

• Project Management
• Cyber-Security
• Microsoft Powerpoint
• Customer Service
• Strategic Planning
• Sharepoint
• Microsoft Word
• Business Process Improvement
• Microsoft Office
• Data Analysis
• Social Networking
• Social Media
• Outlook
• Microsoft Outlook
• Quality Reporting
• Leadership
• Healthcare
• Microsoft Excel
• Powerpoint
• Research
• Teamwork
• Risk Management
• Revenue Cycle Management
• Facebook
• Process Improvement
• Team Building
• Nonprofits
• Application Management Services
• Time Management
• Hipaa