Phillip Park

About Phillip Park

Experienced Project Manager with a demonstrated history of working in the information technology and services industry. Strong program and project management professional skilled in Management, Software as a Service (SaaS), and Software Documentation.

Experience

1. Director of Operations

   Fedreporter, Inc

   Jun 2025 — Present

   As Director of Operations, I lead the QA, Support, and Mapping teams with a strong focus on alignment, operational excellence, and team development. I drive process improvement and foster collaboration across departments to maximize efficiency and quality. I also provide administrative and strategic support for key internal platforms, including HubSpot and Azure DevOps, ensuring they\'re optimized to support workflows and visibility.I’m passionate about building strong teams, streamlining operations, and enabling people and platforms to do their best work.

Education

• University of Louisville

  B.S, Business Administration and Management

  1997 — 2003

• Indiana University Southeast

  M.B.A, Business Administration and Management

  2006 — 2010

Skills

• Quality Assurance
• Business Analysis
• Requirements Gathering
• Salesforce.com
• Program Management
• Account Management
• Product Management
• Requirements Analysis
• Business Process
• Saas
• Sql
• Visio
• Sharepoint
• Training
• Testing
• Microsoft Sql Server
• Cross-Functional Team Leadership
• Process Improvement
• Software Implementation
• Vendor Management
• Databases
• Agile Methodologies
• Access
• Management
• Crm
• Troubleshooting
• Team Leadership
• Software Documentation
• Sdlc
• Project Management
• Leadership
• Business Process Improvement
• Integration
• Business Intelligence
• Healthcare Information Technology
• Data Analysis
• Analysis