Phillip Noel
Call Center Manager at Orange County\'s Credit Union
- Role
- Senior Call Center Manager at Orange County's Credit Union
- Location
- Fontana, CA, US
- LinkedIn followers
- 500 followers
About Phillip Noel
Call Center Management Professional with extensive experience in operations and customer service management. Highly skilled in training, developing, and supervising customer service staff to ensure peak performance. Known for driving revenue growth, increasing quality, and implementing process improvements through training and problem resolution.Specialties: P&L ManagementCall Center Reporting and MetricsTelephony (ACD, IVR, etc.)Six Sigma Green Belt Certification
Experience
Senior Call Center Manager
Feb 2013 — Present
Education
San Diego State University
BS, Business Management
1991 — 1996
University of Redlands
MBA
2011 — 2013
Skills
- Ivr
- P&L Management
- Call Center
- Customer Service
- Six Sigma
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