Phillip Murray

About Phillip Murray

As an experienced IT Director with a strong focus in the airport technology space, I’ve built my career at the intersection of innovation, infrastructure, and operational excellence. Over the years, I’ve led complex IT initiatives—from systems design and integration to operations and field deployment—always with an eye on driving value, improving processes, and delivering results that matter.My background blends deep technical expertise with strategic leadership. Whether it\'s reengineering business processes, modernizing legacy systems, or leading cross-functional teams through large-scale technology transformations, I bring a forward-thinking, solutions-oriented mindset to every challenge.I’m especially passionate about the role technology plays in shaping the future of air travel—from improving passenger experiences to enhancing airport operations. I’ve seen firsthand how thoughtful IT leadership can unlock efficiency, safety, and innovation in this fast-moving industry.Certifications & Specialties:CISSPCCSPCertified Chief Information OfficerITIL Service Manager/MasterAlways open to connecting with fellow professionals, leaders, and organizations looking to bridge the gap between IT vision and operational success—especially in the aviation and transportation sectors.

Experience

1. Director, Information Technology

   Lee County Port Authority

   Dec 2007 — Present · Fort Myers Villas, FL, US

   With 27 years in IT—including 20 in airport technology—I’ve led transformational initiatives that modernized infrastructure, improved service delivery, and generated significant revenue. My foundation in business application development sharpened my focus on strong requirements and user-driven solutions, which I carried into complex airport environments.I bring deep expertise in airport systems like Shared Use Passenger Processing, Gate Management, Security Card Access, FIDS, Parking Revenue Control, and Automated Passport Control.Key Achievements:Drove $10M+ in new revenue through IT innovation:Launched FIDS-based in-house advertising generating $1M+ annuallyNegotiated a $10M Distributed Antenna System deal, including $3M in capital investmentModernized IT infrastructure:Delivered dual high-availability data centersDeployed 130 virtual desktops using a hyperconverged platformReplaced legacy file servers with redundant SAN storageBuilt PCI-compliant networks for shared-use and parking systemsImproved operational efficiency & governance:Established IT Governance and ITIL-based Service DeskLed transparent Change Management process to protect uptime and service reliabilityEnhanced customer experience:Implemented a customer loyalty program for frequent parkersChampioned digital passenger touchpoints and service availabilityA strong advocate of aligning IT with business outcomes, I focus on solutions that enhance airport operations, reduce costs, and create new revenue streams. My leadership style centers on growing high-performing internal teams and delivering results that scale.

Education

• College of Southern Nevada

  Associates of Applied Science, Management Information Systems

  1995 — 1997

Skills

• IT Management
• Ocp
• Business Continuity
• Software Development
• Process Improvement
• Airports
• Project Planning
• Airlines
• Integration
• Project Portfolio Management
• Program Management
• Security
• Enterprise Architecture
• IT Operations
• Infrastructure
• Ms Project
• Government
• IT Strategy
• System Deployment
• Itil
• Analysis
• Governance
• Business Process Improvement
• Service Management
• Pci Dss
• Business Process
• Management
• Disaster Recovery
• Team Leadership
• Aviation
• Pmp
• Data Center
• Leadership
• Project Management
• Sharepoint
• Vendor Management
• System Administration
• Operations Management
• Requirements Analysis
• Troubleshooting